BUSINESS ULTIMATE PACK

Designed for businesses that need complete cover at the right price, our Business Ultimate Pack includes all of our core services plus a few valuable extra’s to make the most of your IT systems.

Priority Response Times:

The Business Ultimate Pack provides companies guaranteed response times as per our Business Standard Pack, however response times are trimmed even more. Working with you, we determine the best response times possible for your organisation.

Remote / Onsite Desktop and Server Support:

Coupled with the guaranteed response times, both remote and onsite support services are delivered within the agreed response time. Where a particular support call cannot be solved remotely, we attend site and deal with the problem hands on.

No Onsite Support Charges:

The Business Ultimate Pack allows you to call out engineers as many times you need them without running up a bill. Not sure if you need an engineers to visit? Just pick up the telephone and call us and if we can’t fix it remotely we arrange a visit to fix the problem there and then.

Unlimited Telephone Support:

It’s good to talk; Just like all our packages the ultimate pack offers the unlimited telephone support. We firmly believe that regularly talking to our customers keeps a strong working relationship.

Dedicated Helpdesk:

All support calls and emails are logged on our Helpdesk. This allows us to maintain a solid record of support calls we have attended to. Using this information we can monitor and assess calls and give advice on areas of improvement.

SBS Essentials Pack+:

SBS Essentials Pack+ includes all the essential updates a system needs and monitors your systems 24/7/365. Not only are all the “behind the scenes” tasks performed but systems are monitored 24/7/365 top warn us of any possible problems. Just another little trick to keep you up and running!
• Windows Patch Management: All the security updates to keep Microsoft Windows secure.
• Anti-Virus Updates: the latest information for the Anti Virus software to do its job
• Backups: Nightly backups are performed and checked daily.
• 24/7/365 monitoring of core systems..

Please send us your details to receive more info on this Pack: