BUSINESS STANDARD PACK

Designed for businesses that need that little bit more attention, the Business Standard Pack includes all the features of our Starter Pack but with extra piece of mind.

Guaranteed Response Times

The Standard Business Pack service provides companies with piece of mind by guaranteeing that problems will be attended to within an agreed time frame. Some businesses cannot afford costly downtime and need a quick response to system issues. This package ensures you get the response you need.

Remote Desktop and Server Support:

Coupled with guaranteed response times, our remote support services are great value for money. We support your computer systems directly from our office via the internet to keep costs and staff downtime to a minimum.

Discounted Onsite Rates:

The Business Standard Pack give you access to cheaper rates on other services such as site visits. So, if you need that bit of extra help, you get it at the right price.

Unlimited Telephone Support:

It’s good to talk; Whatever the problem, our engineers are available on the telephone to assist you with no extra charge. Again, coupled with guaranteed response times, we ensure you get the attention you need and fast.

Dedicated Helpdesk:

All support calls and emails are logged on our Helpdesk. This allows us to maintain a solid record of support calls we have attended to. Using this information we can monitor and assess calls and give advice on areas of improvement.

SBS Essentials Pack:

Computer systems need to be updated regularly via the internet and backed up every evening. The SBS Essentials service ensures all the “behind the scenes” maintenance is performed regularly on your computer systems for example:
• Windows Patch Management: All the security updates to keep Microsoft Windows secure.
• Anti-Virus Updates: the latest information for the Anti Virus software to do its job
• Backups: Nightly backups are performed and checked daily.

Please send us your details to receive more info on this Pack: